Our Undertakings with the Customer

M21_Outubro2023 (42)

At M21Global, we believe that excellence in translation goes beyond simply converting words from one language to another. It is a multifaceted commitment that encompasses quality, efficiency, innovation and, above all, customer satisfaction. Every translation project is a collaborative process, and to ensure that this process is successful, we have established 12 key pillars that guide all our actions and decisions.

These 12 pillars represent the core of our business philosophy and are the foundation on which we build our relationship with each of our customers. They range from the rigorous selection of native translators to continuous investment in technological innovation, through careful review processes and an unwavering commitment to deadlines and quality.

When you choose to work with us, you are not just hiring a translation service; you are entering into a partnership that values honesty, authenticity, cultural relevance and excellence in every word translated. These are not just standards we aspire to achieve; These are commitments we make to our customers, to ensure that their needs are not only met, but exceeded. We would like to highlight each of our 12 pillars, so you understand how they translate into tangible benefits for your company and your translation projects.

Quick and Fair Budgeting

Based on an exhaustive initial analysis, we’ll prepare a fair and transparent quote within 3 hours of receiving a request.

Quick and Fair Budgeting

We always guarantee the best value for money on the market.
Budgeting Process

Competitive Prices

We guarantee the best price for each level of service.

Competitive Prices

Without compromising on quality, with the guarantee of our ISO 17100 certification.
Our Pricing Policy

Careful Analysis

Before we get started on a project, we take the time to make sure we understand the texts that we’re going to be working with, as well as the customer’s specific requests.

Careful Analysis

This approach allows us to offer a translation service custom-made to meet your needs.
Our Analysis Process

Glossaries and Coherence

We develop a specific glossary for each project.

Glossaries and Coherence

The glossary is shared with the client for review and approval, ensuring terminological consistency throughout the document.
The Importance of Glossaries

Native translators

We only entrust your translations to professionals who are native speakers of the target language.

Native translators

We guarantee an authentic and culturally relevant translation.
The Importance of Native Translators

Textual Coherence

Although we may employ several translators on a project, the final revision is always carried out by a single professional - unless the customer requests otherwise.

Textual Coherence

We guarantee the uniformity and coherence of the text.
An Overview of Our Approach

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Critical Review

One professional translates your text; another one reviews it.

Critical Review

This guarantees a fresh and impartial look at each translation, allowing you to identify and correct any imperfections.
Our Analysis Process

Quality Control

We implement quality checks in three distinct phases of translation (during and after translation and after review).

Quality Control

We ensure that the end result is in line with your expectations.
Our Quality System

Deadlines and Quality

Meeting deadlines and maintaining a high quality standard aren’t optional for us—they’re what we do.

Deadlines and Quality

One of our key commitments is to meet deadlines and maintain a high standard of quality.
Deadlines and Quality

Total Satisfaction

If, for any reason, our translation does not meet your expectations, we’ll take another look at it and make the necessary corrections.

Total Satisfaction

For us, a project is only considered completed when the client is 100% satisfied with the result.
Satisfaction Guarantee

Continuous evaluation

We carry out an internal analysis to identify areas for improvement at the end of each project.

Continuous evaluation

This commitment extends beyond project delivery, at which point we carry out a rigorous internal analysis.
Continuous Improvement Process

Technological innovation

We value innovation and, therefore, we continually invest in tools and technological solutions already on the market.

Technological innovation

We have tools developed in-house, which allow us to enhance the quality and efficiency of our translations.
Technology and Translation

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